Pulse Activewear – Returns & Exchanges Policy

At Pulse Activewear, we want you to love your purchase. If your item isn’t quite right, you may request a return or exchange within 15 days of receiving your order, provided the item meets the conditions below.

1. Returns & Exchanges

Items may be returned or exchanged within 15 days of delivery.

To qualify for a return or exchange, the item must:

• Be unused and unworn.

• Be unwashed and free from any marks, stains, makeup, perfume, deodorant or any other signs of use.

• Have all original tags and labels attached.

• Be returned in its original packaging, where applicable.

• Be in its original condition and suitable for resale.

• Include proof of purchase or the original order number.

We reserve the right to refuse a return or exchange if the item does not meet these requirements.

2. Exchanges

If you would like to exchange an item for a different size or style, please contact us within 15 days of receiving your order.

Exchanges are subject to stock availability. If the requested item is unavailable, you may choose an alternative item of the same value or request a refund where applicable.

Any price difference for an exchange will need to be paid by the customer or, where applicable, refunded to the customer.

3. Returns & Refunds

Once your returned item has been received and inspected, we will confirm whether it meets our return requirements.

Approved refunds will be processed using the original payment method where possible.

Please allow reasonable processing time for the refund to reflect in your account, depending on your payment provider or bank.

Original delivery fees are non-refundable, unless the item received was incorrect or faulty.

4. Return Shipping

The customer is responsible for the cost of returning an item for a change of mind, incorrect size or preference.

If the item is faulty, damaged or incorrectly supplied, please contact us as soon as possible before returning the item so that we can assist with the return process.

5. Sale Items

Sale or promotional items may be subject to different return and exchange conditions. Any exclusions will be clearly stated at the time of purchase.

6. Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible with your order number and photographs of the item.

We will assess the issue and, where appropriate, arrange a replacement, exchange or refund.

7. How to Request a Return or Exchange

To request a return or exchange, please contact Pulse Activewear with:

• Your order number

• The item(s) you wish to return or exchange

• The reason for the return or exchange

• Your preferred outcome

Our team will provide you with the next steps.

Please do not send items back without first contacting us and receiving return instructions.

Pulse Activewear reserves the right to assess all returned items before approving a return, exchange or refund.

This policy applies to purchases made directly from Pulse Activewear and is subject to applicable South African consumer protection laws.