FAQs

Frequently Asked Questions

How do I create an account?

Creating an account is easy! Click on the account icon at the top right of our website and select "Create Account". Fill in your name, email address, and a password, then click "Register". You'll receive a confirmation email to verify your account.

Is my information safe?

Absolutely. PULSE takes your privacy and security seriously. All transactions are processed through secure, encrypted payment gateways. We never store your payment details, and your personal information is never shared with third parties. You can read more in our Privacy Policy.

What payment methods do you accept?

We accept all major payment methods including credit and debit cards (Visa, Mastercard, Amex), as well as other secure online payment options available at checkout.

What type of fabric is PULSE activewear made from?

PULSE activewear is crafted from premium, high-performance fabrics designed for comfort, durability, and style. Our pieces are moisture-wicking, breathable, and engineered to move with your body, whether you're in a yoga session, at the gym, or on the go.

Do you have a retail store?

Currently, PULSE is only an online brand. This allows us to offer you the best prices and ship directly to your door. Stay tuned to our social media for any pop-up events or retail partnerships in the future!

How do I request a return?

We want you to love your PULSE pieces. If you're not satisfied, please contact us via our Contact page within the return window stated in our Returns & Exchange Policy. Include your order number and reason for return and our team will assist you promptly.

How do I track my order?

Once your order has been dispatched, you'll receive a confirmation email with your tracking number and a link to track your parcel. You can also log into your account and view your order status under "My Orders".